นโยบายความเป็นส่วนตัว

Updated on 26/07/2019

This Privacy Policy (“Privacy Policy”) applies to Dusit Thani Public Company Limited, its subsidiaries and all of their businesses within the Dusit brands and related brands (collectively, Dusit Hotels & Resorts”, “Dusit International”, “we”, “our”, “ours” or “us”) and takes the issue of safeguarding the privacy of guests seriously.

Our Privacy Policy describes the following:

  • The data or information we collect from guests, customers, villa owners, residence owners, investors, business partners, lessors, lessees, tenants, vendors, suppliers – including prospective or potential ones, students, and you – as well as visitors to our websites, domain names, DusitApp and other applications and/or third party websites or digital channels(referred to as “Guest”, “Student”, “you”, “your” and “yours”)
  • The way we use this data or information to better serve the needs of our guests 

Whilst this Privacy Policy broadly describes the practices we have adopted across Dusit Hotels & Resortsglobally, local laws vary and some jurisdictions may place restrictions on our processing activities (e.g., certain jurisdictions may require affirmative consent before sending marketing messages). Therefore, our actual practices in such jurisdictions may be more limited than those described herein, in order to enable us to comply with local requirements.

 

TABLE OF CONTENTS
What is Personal Information?
Why is Personal Information Collected?

1. To Provide Superior Customer Service to our Guests and Owners

2. To Keep Our Guests Informed
3. To Comply with the Applicable Laws
4. For Marketing Research
5. Regarding Student at Dusit Thani College and Other Educational Institutes
How is Personal Information Collected?

1. On Our Digital Channel

A.     Initially upon contact with our Digital Channel

B.     Whilst Browsing Our Digital Channel

C.    Making a Purchase on dusit.com or Our other Websites

2. When Making a Reservation

A.     On dusit.com, Our other Websites, DusitApp and Our other Applications

B.     Through Reservation Offices

3. When Using Our Services or Purchasing Our Products at Our Establishments

4. Regarding Residence Ownership

A.     When Enquiring about Residence Ownership

B.     As a Residence Owner

C.    During Your Stay at Your Residence

5. Regarding Students at Dusit Thani College and other Educational Institutes

How do we store Personal Information?

1. At the Establishment

2. In Central Reservation System
3. In the Owner’s Residence Property Management Systems
4. In Marketing Databases
5. Regarding Students at Dusit Thani College and other Educational Institutes
What information is not secure?
If I have created a Guest Profile or Student Profile, how is my Personal Information treated?
What information may be exchanged between Dusit Hotels & Resorts establishments?
What Personal Information may be provided to third parties?
How do I access/revise my Personal Information?
How long is my Personal Information retained?
How will I know if there are changes to this Policy?
How is Personal Information affected by business transfers?
What laws apply to this Privacy Policy?
To whom do I direct questions or concerns regarding this Privacy Policy?

 

What is Personal Information?

The term of “Personal Information” refers to information about you as an individual, including your name, address, age, gender, image and credit card information. For Dusit Thani College and other educational institutes, personal information refers to information about the Student and his/her family, provided by the Student, his/her family and others.

 

Why is Personal Information Collected?

1. To Provide Superior Customer Service to our Guests and Owners

Your Personal Information arecollected to assist us in making your reservation and providing the services you request and/or the products you purchase at any of our establishments. We wish to ensure that we meet your needs as you stay with us, use our services and/or purchase our products. Such information also allows us to contact you in relation to any matters that could arise from your stay with us, use of our services and/or purchase of our products.Our goal is to provide you with superior customer service, whether you stay with us, use our services and/or purchase our products once or many times. As we keep on file information, such as guest history and itemised spending, Guests will have the ability to confirm prior transactions and reconcile statements or invoices.

2. To Keep Our Guests Informed

We may use the Personal Information you provide and that we collected from our business partners to send you newsletters regarding our establishments, advise you of any promotions or inform you of offers or other information that may be of your interest. To achieve this, your information may be shared with a third party, for example, a customer relationship management company and/or a marketing and communications company. These companies are under contract with our group and are contractually obligated to protect all Personal Information to which they have access. If you do not wish to receive information from our Group, you may indicate so on your registration card when you stay with us, use our services and/or purchase our products,or you may advise one of our establishments or send an e-mail to DP@dusit.com.

3. To Comply with the Applicable Laws

Your Personal Information is collected to ensure that all requirements provided in the applicable laws have been complied with, particularly to our business operations globally.

4. For Marketing Research

We may wish to get in touch with Guests for our surveys or focus groups, to know what they think or feel about our establishments, services and/or products. Such information may be collected by a third party under contract with us and which will be contractually obligated to protect your personal information as explained below. Occasionally, we will combine information from a number of Guests to better understand trends and expectations.When this occurs, all identifying elements are removed, and the aggregate information cannot be linked to any specific Guest.

5. Regarding Student at Dusit Thani College and Other Educational Institutes

Additionally, we may use the Personal Information provided by Student and collected from our business partners to:

  • Set up and administer student accounts;
  • Build a profile for each student, revealing their performance and progress;
  • Provide educational products and services in math, including tailored questions and support;
  • Populate algorithms that recommend individualised homework for teachers to set;
  • Provide an overview for teachers to allow them to monitor student progress and record their actions;
  • Update parents on homework progress and completion;
  • Connect students’ data and parents’ data;
  • Suggest set changes for students in math for their teachers to review and consider;
  • Provide reports to teachers on student progress;
  • Conduct research into the usage of our products and services, educational performance and outcomes;
  • Evaluate and improve our products and services; and
  • Be de-identified through aggregation and use of pseudonyms.

 

How is Personal Information Collected?

1. On Our Digital Channel

A. Initially upon contact with our Digital Channel

 When you visit our digital channel, which includes dusit.com, our websites, domain names, social media accounts, DusitApp or other applications (collectively, “Digital Channel”), you are initially given a “cookie”, and your computer is assigned an ID number. A cookie is a commonly used piece of software that tracks an individual user’s preferences and is capable of enhancing your visit to the Digital Channel. Cookies allow us to provide a customised experience without the visitor having to remind us of his or her preferences each time he or she visits. If you log in as a registered user, our cookies may collect personal information for marketing purposes and to create content on our Digital Channel that are more relevant and easier to use.Our Digital Channel cookies help enhance your experience with us and provide you with Dusit Hotels & Resorts targeted advertising that may be of your interest. We do not share your activity on our Digital Channel with other third parties, nor do we collect information from other websites you may visit, except (i) when we conduct our normal business, (ii) as required by applicable laws and (iii) with your consent and/or request from time to time.By not blocking the use of cookies, you will be deemed to have consented to the use of such a cookie by Dusit Hotels & Resorts.

We also use cookies to collect and maintain aggregate website data (such as the number of visitors to a particular site), which helps us see which areas are popular with our users and which are not. Amongst other things, this helps us improve and update our site, based on the total number of visitors and pages viewed and other data.

If you do not want to accept cookies, you can block them by adjusting the settings on your internet browser. Visitors should understand, however, that rejecting cookies will affect your ability to benefit from the conveniences you could enjoy if you chose to accept, and you will not be able to use certain customisation features associated with creating a user profile.Please note that because this is a setting on your browser, this adjustment may also block cookies from any other websites you visit.

Once you have visited our Digital Channel and accepted our cookie, an ID number is automatically assigned to your computer or mobile device whenever you visit. Despite the fact that you remain anonymous until you enter your personal information on our Digital Channel, your ID number allows us to log your session, so that we may better assist you should you need individualised service or support. Once you enter your Personal Information on our Digital Channel, we will associate your ID number with your contact information, so we can recognise you on any future visit. We will also use it to keep track of information that appears to be of particular interest to you.

For more information on [Cookie Policy].

 

B. Whilst Browsing Our Digital Channel

 Whilst in the process of browsing our Digital Channel, you also provide us with information that does not reveal your personal identity, for example, what type of destination you seek.We use this aggregated, anonymous data mainly for editorial purposes, and not connect it to any Personal Information, such as your name or address.

As you explore our Digital Channel for information that interests you, you will provide your Personal Information when you create a profile or sign in to access an existing profile.

You may also wish to put in a specific “Information Request” about one of our establishments or participate in one of our online surveys or promotions. To respond to this request or participate in our various programmes, we may ask for your specific Personal Information, such as your name, zip/postal code, e-mail address, and phone number.

In the event you choose to provide us with such information, we will only use it for the specified purpose, including under this Privacy Policy. We will only email you if you want us to. Also, you can choose a number of alternate methods by which to receive a reply to a request. Transmittal of your personal information shall constitute your acknowledgment and agreement to the terms and conditions contained in this Privacy Policy. If you are uncomfortable providing this information over the internet, you can always call our Central Reservation Office for more details.

If you wish, you may also submit your email address to be placed on a subscription list or to receive other information about our products and services. You will be placed on our subscription list only when you indicate your desire to be included. In deciding whether or not to join such lists, please note that they are only used for internal purposes. We do not sell or rent our subscription lists to anyone. In the event you choose to join one of our lists, you may ask to be removed from that list at any time.You will always have the ability to accept or decline any form of communication from Dusit Hotels & Resorts.

If you wish to receive information regarding any particular establishment of Dusit Hotels & Resorts, you can utilise the link on our Digital Channel to the affiliate and/or third-party websites or digital channels of that particular establishment or send a request through our Digital Channel. Upon using the link, you will be advised that you shall enter an affiliate and/or third-party website or digital channel and that any information you provide to the affiliate and/or third-party website or digital channel will be protected by the affiliate and/or third party in accordance with the affiliate and/or third party’s privacy policy.

 

C. Making a Purchase on dusit.com or Our other Websites

When making a purchase, you will be asked to complete a form that includes your contact information and payment information. The form is secure. Upon completing the form, your credit card number will be verified using a checking sequence, and once this is confirmed, we will authorise the payment for the amount shown on your order form.Once your transaction is confirmed, you will see a “Thank You” screen, and if you requested an e-mail confirmation, one will be sent within a few moments. Again, due to the personal nature of the information you provide when making a purchase through dusit.com or our other websites, the form is secure, such that your credit card number is protected with encryption technology. Purchasing transactions are assisted by third-party processors who are obligated by contract with us to protect the privacy of your Personal Information.

We retain a log file of transactions at dusit.com or our other websites, excluding your credit card information connected to your ID number.We will then use that information to assist in any enquiries about your transaction.

We also occasionally combine information from a number of web visitors in a way that does not identify any user, in order to identify user patterns.

2. When Making a Reservation

 A. On dusit.com, Our other Websites, DusitApp and Our other Applications

You can search for rates and availability at our establishments without providing any Personal Information.

Visitors to dusit.com or our other websites or users of DusitApp or our other applications who elect to make reservations online will be required to complete a reservation profile the first time they book. When you create a reservation profile, you will be asked to provide specific Personal Information, including your name, address and contact information, as well as certain guarantee and deposit information to secure your reservation, such as your credit card number. Thetransmittal of your personal information shall constitute your acknowledgment and agreement to the terms and conditions contained in this Privacy Policy.

Your credit card number will be verified using a checking sequence, but we will not authorise any payment at this point. Once you indicate confirmation of your reservation, all of the reservation information that you submitted will be sent to Dusit Hotels & Resorts. From this point, the information is sent to the selected establishment in exactly the same way as if you called us directly or if your travel agent made the reservation.

Due to the personal nature of the information you provide when making a reservation through dusit.com, our other websites, DusitApp or our other applications, Dusit Hotels & Resorts employs encryption technology to keep your data secure. We also retain a copy of the reservation profile on dusit.com, our other websites, DusitApp or our other applications, excluding the credit card number connected to your ID number.We will then use that information to create a log into the database of dusit.com, our other websites, DusitApp or our other applications.

We may also combine information from a number of web visitors in a way that does not identify any user, in order to identify user patterns.

 

B. Through Reservation Offices

Reservations can also be made by contacting a particular establishment’s reservation office directly or by calling our Central Reservation Office. When you make a reservation, we may ask you for specific details about yourself such as your name, address, telephone number and method of payment. We may also obtain from you any room preferences or special requests. Personal information obtained will be sent in a secured communication to the relevant establishment. Confirmation of your reservation will be provided to you, generally by e-mail, directly from the establishment.

3. Whilst Using Our Services or Purchasing Our Products at Our Establishments

As you use our services or purchase our products, we will record your itemised spending to properly build your portfolio, which sets out room rate, purchase price and other expenses billed to you. We also record this information to comply with financial reporting requirements, including those imposed by auditors and government regulators. We may also collect certain information as required by local laws (e.g. passport number). Information particular to your use of our services or purchase of our products (i.e.,health issues, payment difficulties, special requests, service issues)may also be stored. This information specifically about your stay is stored in the property management system at the particular establishment where you used our services and/or purchased our products and is combined with information from your previous visits. Certain information regarding your service and/or product preferences is also stored centrally by us and may be made available to our other establishments through our guests’ database.You may advise the establishment if you do not want to share your personal preferences.

In addition, we may retain the content of any document (including letters, comment cards, electronic documents such as emails and other similar forms of communication) that you send us before, during, or following your usage and/or purchase. This information may be shared with employees of the establishment and within Dusit Hotels & Resorts. Finally, in preparation for your use of our services and/or purchase of our products, we may collect your photograph from publicly available sources so that we can recognise you in order to provide you with superior customer service.

 4. Regarding Residence Ownership

 A. When Enquiring about Residence Ownership

If you have indicated on asaihotels.com, dusit.com or dusitresidences.com, personal mailings or otherwise that you are interested in receiving information about services and promotions offered by Dusit Hotels & Resorts, you shall receive information about Dusit Branded Residences. If you contact Dusit Hotels & Resorts to request further information about becoming an owner of one of our Residences, we will record your contact information. At your request, the personal information you have provided is forwarded to the third-party developer of your preferred Residence (or its authorised agent), who will contact you to provide you with the information you requested.

Any information provided directly to a third-party developer will be collected, stored and used in compliance with that developer’s own privacy policy, which is available on the developer’s website, and is accessible by clicking the appropriate link in the Residence pages on asaihotels.com, dusit.com or dusitresidences.com.

B. As a Residence Owner

Once you become a Residence owner, Dusit Hotels & Resorts as manager of the Residences will use your personal information to create an owner profile that is stored in Dusit Hotels & Resorts’ property management systems. This is used to keep track of your account and provide you with superior service throughout your ongoing relationship with us. The information recorded in your Residence Owner Profile includes your name, contact information, credit card number, details about your ownership and use of your Residence, preferences, and any special requests.

C. During Your Stay at Your Residence

When you stay at your Residence, Dusit Hotels & Resorts, as manager of the Residences, will record information about your use of the amenities and services offered by Dusit Hotels & Resorts (if applicable). Dusit Hotels & Resorts and/or the respective Dusit Hotels & Resorts’ property will use this information for the purpose of billing. Dusit Hotels & Resorts may also record any information you provide about your preferences, as well as information about any issues (i.e.health issues, payment difficulties, etc.)you may have encountered during your stay, so we could provide superior customer service to you as a Residence owner.We also record information about your stay to comply with financial reporting requirements, including those imposed by our auditors and government regulators. We may also collect certain information as required by local laws (e.g.passport number).

In addition, we may retain the content of any document(including comment cards, electronic documents such as emails and other forms of similar communication) that you send us. This information may be shared with employees of the Residences or with Dusit Hotels & Resorts. Finally, in preparation for your stay, we may collect your photograph from publicly available sources so that we can recognise you and provide you with superior customer service.

5. Regarding Students at Dusit Thani College and other Educational Institutes

We may collect your Personal Information in a number of ways, including:

  • In person and over the phone: from Students and their family, staff, volunteers, visitors, job applicants and others
  • From electronic and paper documentation: including job applications, emails, invoices, enrolment forms, letters to Dusit Thani College and other educational institutes, consent forms (e.g. enrolment, excursion, Student Support Services consent forms, and others)
  • Online tools: Dusit Thani College Website, Sharpspring Inbound Marketing Software, Google Analytics, Hotjar, Google Tag Manager and others
  • CCTV cameras located at our establishment

How do we store Personal Information?

 Your Personal Information may be stored, used and transferred for processing in all jurisdictions where it is necessary. If required by local laws, your personal information may be accessed by the courts, law enforcement and national security authorities with or without your knowledge.

1. At the Establishment

Each Dusit Hotels & Resorts establishment stores the Personal Information in a secure location, be it a database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to the Personal Information.Dusit Hotels & Resorts, as manager of all establishments within the group of Dusit Hotels & Resorts, may use your Personal Information to create a Guest Profile, which will be stored in our property management systems. The stored Guest Profile information may include the guest’s name, address, phone numbers, email and credit card number. The Guest Profile may also include certain information regarding a guest’s service preferences.

2. In Central Reservation System

To serve you better, we also store your Guest Profile in our Central Reservation System (CRS), a platform located in a data centre in Thailand. When you make a reservation or purchase directly to any establishment, this information becomes available to that establishment.

We store other transaction information in CRS, including the number of stays and details of products purchased you have had, including the number of nights of each stay and details of products purchased. This information is available to each of our establishments when you make a reservation or purchase at one of the establishments.

3. In the Owner’s Residence Property Management Systems

Personal Information related to you as a Residence owner will be stored at the respective Dusit Hotels & Resorts’ property management system, as well as in CRS and other secure databases.

The stored information includes your name, contact information, credit card number, information related to your Residence ownership and amenities, information related to your stays at your Residence, other services offered at that Residence, historical billing records, and any information you may provide about your particular preferences.

4. In Marketing Databases

Dusit Hotels & Resorts maintains databases of guests’ information, which are used for marketing, promotional and research purposes. Guests will only receive such information if they have provided permission on their registration cards, the Digital Channel, or in some other forms. Any information sent provides a clear notice of how to discontinue receiving promotional materials.

5. Regarding Students at Dusit Thani College and other Educational Institutes

Additionally, in order to keep a full record and database of Students, we also store their profile in our intranet and/or extranet system, a platform located in a data centre in Thailand. When you are a potential Student at any establishment and/or campus, this information will become available to that establishment and/or campus.

What information is not secure?

We endeavour to protect the privacy of your account and other Personal Information that we hold in our records, but unfortunately, we cannot guarantee complete security.Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of user information. Therefore, we endeavour to put adequate contractual protections in places where we cannot guarantee the security of any Personal Information in databases hosted by third parties.

When you login to complete or modify a Booking Profile, Guest Service Profile or Student Profile, your online interaction with us is protected from eavesdropping using the highest-level encryption technology based on the browser you use. To ensure your privacy and the protection of the information you choose to share with us, we allow only encrypted communications from all of our web forms.

It is important to note that any email communication is not secure. This is a risk inherent in the use of emails. Please be aware of this when requesting information or sending forms to us by email (for example, from the “Contact Us” section of our website). We recommend that you do not include any confidential information (i.e.credit card information)when using email.For your protection, our email responses to you will not include any confidential information as well.

Finally, to be prudent, please be sure to always close your browsers when you are done using a form or the reservation site. Although the session will terminate after a short period of inactivity, it is best to close your browsers immediately upon completion.

If I have created a Guest Profile or Student Profile, how is my Personal Information treated?

If you are invited and you elect to create a Guest Profile or Student Profile in our Digital Channel, you will be asked to furnish specific Personal Information. You will also be asked to provide a password each time you login. Once you have created a Guest Profile or Student Profile, we may add online session data to your Guest Profile or Student Profile on subsequent visits to our Digital Channel. When you provide information, including revised information to your Guest Profile or Student Profile, we may use the information you provided to update other databases maintained by us.

BY COMPLETING YOUR GUEST PROFILE YOU ARE CONSIDERED TO HAVE PROVIDED CONSENT TO SHARE YOUR PERSONAL INFORMATION WITHIN DUSIT HOTELS & RESORTS IN ACCORDANCE WITH THIS PRIVACY POLICY.

What information may be exchanged between Dusit Hotels & Resorts establishments?

Information is shared between Dusit Hotels & Resorts establishments in certain limited circumstances, particularly where health or safety concerns have arisen in the past.Preference information may also be shared to enhance your guest experience.

Furthermore, if a Guest or Student does not pay an outstanding account on time or acts in an unlawful manner in regard to payment obligations, this information may be shared amongst accounting personnel at other Dusit Hotels & Resorts establishments.

What Personal Information may be provided to third parties?

 Agents, contractors or third-party service providers of Dusit Hotels & Resorts may receive your Personal Information in the course of providing services to Dusit Hotels & Resorts to better serve you as a Guest or Student. Using contracts or other arrangements, Dusit Hotels & Resorts makes sure these parties will protect your Personal Information in a manner consistent with the principles articulated in this Privacy Policy.

Personal Information is shared with third-party developers of Dusit Branded Residences(or the authorised agents).A particular developer’s website can be consulted for the developer’s policy on the collection, storage, and use of such information.

We will only share Personal Information about you outside Dusit Hotels & Resorts withoutyour consent in the following situations: (a) it is required or authorised by law (e.g., in response to a legal subpoena), (b) it is required to provide you with services you have requested in which case you will be considered to have implied your consent (e.g.,car rental), (c) if your stay has been paid for by a third party we will provide billing information to the paying party, or (d) if you have failed to pay any amount to any of Dusit Hotels & Resortsestablishments.

If Dusit Hotels & Resorts suspects any unlawful activity is taking place, it may investigate and/or report its findings or suspicions to the police or other relevant law enforcement agency.

How do I access/revise my Personal Information?

 You may request to access/revise your Personal Information held by us by taking the following steps:

If you are a Dusit Gold Member:

Step 1:Access your member profile account at www.dusitgold.com/login,DusitApp or other applications

Step 2:Enter your membership number or email address as your ID and password registered with the Dusit Gold Programme

Step 3:The system will take you to access your Personal Information held by us. This will take a few moments.

Step 4:Once accessed, you may revise and update your Personal Information and choose to opt in or opt out of your newsletter subscription

Step 5:You can contact our Dusit Gold Service Centre via email at CS@dusit.com

If you are a Student or Guest at the Hotel, Restaurant or Spa:

Step 1: Contact our Corporate Office:

  • Via e-mail at CS@dusit.com

 

  • Via letter with attention: Data Protection Officer

 

Dusit International,

319 Chamchuri Square Building, 29thFloor,

Phayathai Road, Pathumwan,

Bangkok 10330, Thailand

  • Mark as
    • Personal Information Request from a Guest” if you are a Guest at the hotel, restaurant, or spa, together with your first name and last name and telephone number
    • Personal Information Requestfrom a Student” if you are a Student, together with your first name, last name, student ID number and telephone number

Step 2: Wait for our staff to contact you. This may take a few days.

Step 3:To identify you as the owner of the Personal Information requested

  • Our staff will require you to produce some form of photo identification (copy of a government-issued identification with signature, passport, driver’s license or Student ID Card), home or business address, phone number, information of your stay with Dusit Hotels & Resorts, and details of products purchased. You will also be asked to sign a request form.

If you are a Residence owner:

Please follow the above steps for hotel Guests. However, we cannot guarantee that your Personal Information held by us is the same or different from that stored or held by third-party developers of the Dusit Branded Residence(or the authorised agent).

The above information is required to create an audit trail of how the request has been handled.Where a request is made, any correspondence or application may be kept and added to your personal information.

Dusit Hotels & Resorts reserves the right to decline access to your Personal Information under certain circumstances. If your Personal Information is not disclosed to you, you will be provided with the reasons for non-disclosure.

How long is my Personal Information retained?

Your Personal Information will be stored for the period of time required by law in the jurisdiction of any Dusit Hotels & Resorts holding the information. It may be stored indefinitely by Dusit Hotels & Resorts, as long as there is a business purpose for doing so.We may delete your Personal Information if you have not used our services and/or purchased our products for a certain period of time.

How will I know if there are changes to this Policy?

Our Privacy Policy may change from time to time. We will post the revised policy on our Digital Channel so you are always aware of how we treat Personal Information.Without your express consent we will not reduce your rights under this Privacy Policy with respect to Personal Information already collected about you.

How is Personal Information affected by business transfers?

Dusit Hotels & Resorts manages the establishments within our group including Residences and other educational institutes on behalf of third-party owners. Personal Information and/or other information required for any business transactions between the Guest, Student and each of Dusit Hotels and Resorts establishments, including Residences and other educational institutes, may be shared with the third-party owners, but all Personal Information is considered to be proprietary to Dusit Hotels & Resorts. If we cease to manage a particular Dusit Hotels & Resorts establishments including Residences and other educational institutes, all Personal Information remain with Dusit Hotels & Resorts. Guest information (including Personal Information) required to process pending reservations and information that is historically shared with the third-party owner is retained by the third-party owner.

What laws apply to this Privacy Policy?

Dusit Thani Public Company Limited does business worldwide as Dusit Hotels & Resorts and is a Thai public company limited, incorporated under the laws of Thailand. As such, laws and regulations in respect of data privacy protection apply to our company. We uphold the requirements of these laws and regulations in handling all the Personal Information in whichever establishment they were received. Each Dusit Hotels & Resorts establishment, including Residences, Dusit Thani College and other educational institutes, also complies with the local privacy laws of the jurisdiction where the establishment is located. All transfers of Personal Information between countries will be subject to the terms of this Privacy Policy and in compliance with these laws.

To whom do I direct questions or concerns regarding this Privacy Policy?

Questions or concerns regarding this Privacy Policy should be directed to the Data Protection Officer by writing to the following address:

Attention to: Data Protection Officer

                        Dusit International,

                        319 Chamchuri Square Building, 29thFloor,

Phayathai Road, Pathumwan,

                        Bangkok 10330, Thailand

Mark as

  • Question on Privacy Policy from a Guest” if you are a Dusit Gold Member or Guest at the hotel, restaurant or spa:together with your first name and last name and telephone number
  • Question on Privacy Policy from a Student” if you are a Student, together with your first name, last name, student ID number and telephone number

Email: CS@dusit.com

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